Frequently Asked QuestionsIndexClose
Overview

What are the services available from HSBC Internet Banking?

At HSBC we are continually striving to enhance our internet banking services to give you greater convenience and ease of use.

We are proud to be the first bank in Hong Kong to offer you a choice of two logon options to help you manage your finances with even more flexibility and convenience.

With Dual-Password logon, you can access the following selected HSBC Internet Banking services:

  • Account Information
    • eStatement and eAdvice
    • Real-time Account Balance
    • eStatement and eAdvice
    • Transaction History
  • Banking Services
    • Transfers (Self-named)
    • Transfers (To Registered Accounts)
    • Time Deposits
    • Foreign Currency Exchange
    • Mortgage Services
    • MPF/ ORSO Services
  • Stock Trading Services
    • Stocks Trading (Hong Kong, U.S., China A shares)
    • Stocks Monthly Investment Plan
    • Securities Margin Trading
    • IPO Subscription / IPO Loan Application
  • Investments Services
    • Investment Portfolio Overview
    • Unit Trusts
    • Bonds / Certificates of Deposit
    • Unit Trust Monthly Investment Plan
    • Structured Products
    • Gold Trading
  • Insurance Services
    • Travel Insurance
    • Home Insurance
    • Helper Insurance
    • Fire Insurance
    • Accident Insurance
    • Hospital Insurance
    • Term Life Insurance

With Security Device/Mobile Security Key logon, you can access ALL HSBC Internet Banking services including those available under Dual-Password logon, plus the followings:

  • Banking Services
    • Transfers (To Non-Registered Accounts)
    • Global View (For HSBC Premier customers only)
    • Bill Payment
    • ATM PIN Request
    • Account Opening
    • Credit Card PIN Request
    • Cheque Book Ordering
  • Credit Services
    • Credit Card Application
    • Virtual Card Spending Limit Change
    • Personal Loan Application
    • Credit Card Limit Increase
    • MasterCard® SecureCode™ / Verified by VISA Registration
  • Personal Settings
    • eAlert Service Registration
    • Update Personal Information
    • Autopay Set up / Modification

Customers who do not have a Security Device/Mobile Security Key may apply for one at the "Maintain my Details" section after logging on with Dual-Password. You can also download latest HSBC HK Mobile Banking app and follow the instruction to activate Mobile Security Key.

Is this available 24-hours a day?
Yes. It's around-the-clock, seven days a week. However, some transactions can only be processed according to the following business (or specific) hours.

Transaction Type Business Hours (Hong Kong Time)
Transfer within HSBC - Hong Kong Dollar Bank Account 24 hours
Transfer within HSBC - Credit Card Account 9am - 8pm (Mon - Fri)
9am - 5pm (Sat)
Transfer within HSBC - Foreign Currencies and Renminbi
(exclude USD/CombiNation Passbook Savings)
5am (Mon) - 4:59am (Sat)
8am (Sat) - 4:30pm (Sat)
Except 1 Jan, 25 Dec, 12 midnight to 7:59 am on 26 Dec and 2 Jan and during hoist of Black Rainstorm Warning Signal or Typhoon #8 Signal
Transfer within HSBC - Foreign currencies
(USD/CombiNation Passbook Savings)
8am - 7pm (Mon - Fri)
8am - 4:30pm (Sat)
Wayfoong Statement Gold trading 7:00a.m - 11:59p.m (Mon - Fri)
Overseas Remittances 8:15am - 5:55pm (Mon - Fri)
8:15am - 11:55am (Sat)
Pay bills by bank account 24 hours
Pay bills by credit card 9am - 4:30pm (Mon - Fri)
Time Deposits - Place New Deposits 8am - 7:00pm (Mon - Fri)
Time Deposits - Edit Maturity Instructions 24 hours
Except instructions submitted after 6:45pm (Mon - Fri) for time deposits to be matured on next working day.
Local Securities - Order Placement 24 hours
Local Securities - Trading 9:30am to 12:00noon and 1:00pm to 4:00pm (Mon - Fri). Pre-opening Session starts from 9:00am to 9:30am.
Unit Trusts - Order Placement 24 hours
Unit Trusts - Order Placement 24 hours

If your forward-dated instruction falls on a business day on which the Black Rainstorm Warning Signal or Typhoon #8 or above Signal is hoisted, your said instruction may be processed on the same day or the next business day depending on whether the Signal is lowered that day and if so, at what hours. Please always check your transaction status through HSBC internet banking. The reference to "business day" means a day, other than a Sunday or public holiday, on which banks are open for general business in Hong Kong unless otherwise specified.

How can I gain access to this service?
HSBC customers with ATM, phonebanking, credit card and/or MPF account can register online (click Apply Now). Others should contact their nearest HSBC branch. Once you have registered online, you can use our Internet banking service immediately.If you have any further queries call the following PhoneBanking service hotlines:

HSBC Jade Customers (852) 2233 3033
HSBC Premier Customers (852) 2233 3322
HSBC Advance Customers (852) 2748 8333
Other Personal Banking Customers (852) 2233 3000

If I have an MPF account, should I choose MPF in Enter Account Information box?
Yes, if you only have an MPF account. However, if you also have ATM, Phonebanking or Credit Card account, please choose either one of them in order to operate other accounts in Internet banking, in addition to your MPF account.

How long will it take before I can start trading in the Internet banking service?
You can start trading instantly.

I have a Super Ease account, which number should I use to register?
For Super Ease account holders, you must use the account number at the bottom of your Super Ease card, not your Visa card number, then select Phonebanking or ATM, whichever is appropriate, together with the corresponding PIN. If your Super Ease account is a joint account, you have to enter your Super Ease card issue number. However, this number may not be shown on some Super Ease card. In this case, please check with your nearest HSBC branch.

What is Issue Number?
It is the number that identifies individual holders of an ATM card joint account. The number can be found at the lower right hand corner of your ATM card.

What is User Number?
The number used to identify individual holders of a Phonebanking service joint account. It is a two-digit number.

Are all accounts accessible via the Internet?
No. For example, 'Both to Sign' joint accounts and loan accounts are not. Call your nearest HSBC branch for more details. Please note, new accounts will be available to be added to the Internet banking service on the day after an account is opened.

Can I access my accounts when I'm overseas?
Yes, as long as you have an Internet connection.

What if my computer crashes, or I'm disconnected from the Internet in mid-transaction?
Once you are back online, check your account balances and transaction history. If you think there's a problem, call the following PhoneBanking service hotlines:

HSBC Jade Customers (852) 2233 3033
HSBC Premier Customers (852) 2233 3322
HSBC Advance Customers (852) 2748 8333
Other Personal Banking Customers (852) 2233 3000

How will I know if my registration is successful?
You will receive a confirmation immediately after registration. Also, try your Username and password to see if you can logon.

Top

IndexClose