Frequently Asked QuestionsIndexClose

Where can I find help if I'm online?
Click the Help icon. For further information, send your questions online via email, or call the following PhoneBanking service hotlines:

HSBC Jade Customers (852) 2233 3033
HSBC Premier Customers (852) 2233 3322
HSBC Advance Customers (852) 2748 8333
Other Personal Banking Customers (852) 2233 3000

What should I do if I have general queries or feedback on your Internet banking service?
Please send us an email outlining your queries.