Frequently Asked QuestionsIndexClose
Investment
Local Shares Trading Service

Online stock trading channels at HSBC

What are the online trading channels currently provided by HSBC?
Customers can place securities orders through HSBC Internet Banking and Stock Express - a newly established website dedicated to provide express stock trading service. Customers can also place orders through HSBC Mobile Banking and HSBC Easy Invest.

What are the service scopes of HSBC Internet Banking, Stock Express, HSBC Mobile Banking and HSBC Easy Invest?
HSBC Internet Banking provides a full set of investment and wealth management services while Stock Express is a stand-alone service featuring key functions of local securities trading service with new layout to ensure a fast stock order placement. HSBC Mobile Banking and HSBC Easy Invest enables you to trade on the go with a simple and user-friendly mobile interface.

Services HSBC Internet Banking Stock Express HSBC Mobile Banking HSBC Easy Invest
Service hours 24 hours 24 hours 24 hours 24 hours
Local securities order placement Yes Yes Yes Yes
Order status enquiry Yes
All kinds of investment related orders, such as local securities and unit trusts orders, are available.
Yes
Only local securities orders are available except Two-Way Limit Orders, Stop Loss Limit Orders and Target Buy Sell Orders
Yes
Only local securities orders are available except Two-Way Limit Orders, Stop Loss Limit Orders and Target Buy Sell Orders
Yes
Only local securities orders are available except Two-Way Limit Orders, Stop Loss Limit Orders and Target Buy Sell Orders
Market information and share watch Yes Yes Yes Yes
Stock portfolio Yes Yes Yes Yes
Order types 1. Market Order
2. Limit Order
3. At-Auction Order
4. At-Auction Limit Order
5. Stop Loss Limit Order
6. Two-Way Limit Order
7. Target Buy Sell Order
1. Market Order
2. Limit Order
3. At-Auction Order
4. At-Auction Limit Order
1. Market Order
2. Limit Order
3. At-Auction Order
4. At-Auction Limit Order
1. Market Order
2. Limit Order
3. At-Auction Order
4. At-Auction Limit Order
SMS Order Confirmation With valid local and overseas mobile number With valid local and overseas mobile number With valid local and overseas mobile number With valid local and overseas mobile number
Transaction history Yes No No No
Fund transfer Yes No Yes No
Account balance enquiry Yes Settlement account balance enquiry only Yes No
Other investments and wealth management services such as bond and UT trading Yes Dedicated for local and US securities trading No No


Order Placement

Please go to "H.K. Stocks" and click "Help" button for more related information.

Do I need valid W-8BEN form submitted in order to purchase some securities listed in HKEx via the Bank?
Some securities with the underlying asset classified as US securities(e.g. SPDR Gold Trust ,stock code 02840), being treated as a domestic US corporation (e.g Frontage, stock code 01521), or its dividend subject to US withholding tax(e.g. Yum China, stock code 09987) for US federal income tax purposes. Customer is required to have valid W-8BEN form submitted to declare tax residence status as non US Person in order to purchase the stock via us.For joint account, each holder is required to submit separate W form.

What kinds of shares can I trade through HSBC Internet Banking and Stock Express?
You can trade all shares (except NASDAQ and iShares and listed debt securities such as 02587 & 02588) listed on the Stock Exchange of Hong Kong (SEHK) through HSBC Internet Banking and Stock Express.

How can I deposit/withdraw funds to/from my settlement account?
You can simply go to the 'Transfers' section under 'Banking' category at HSBC Internet Banking to make fund transfers from and to your settlement account at any time.

There is no fund transfer service available at Stock Express. However, a check balance function is available in the "order input" page for enquiring the balance of your settlement account before placing an order. If you wish to perform any fund transfer, simply log on to HSBC Internet Banking or call the phonebanking service hotline.

How can I place an order via HSBC Internet Banking and Stock Express?
HSBC Internet Banking
Simply go to the 'Stock' section under 'Investment' category and select 'buy' or 'sell', then input the stock code, select the order type, and input the price and quantity. After that, select your settlement account.

Stock Express Site
Simply input the stock code and click 'buy' or 'sell' button. Then select the order type, input the price and quantity. After that, select your settlement account.

You can set a future date as the expiry date when you place an order via HSBC Internet Banking and Stock Express. We will retry your order at the specified price from order date until expiry date. Simply select the preferred order expiry date by clicking 'Expiry Date'.

What are the special order placement features at Stock Express?
Price & quantity prefill features - Once you have entered a stock code and clicked the "buy/sell" button, real time snapshot quote of your selected stock will be displayed and the price and quantity in the order input section will be pre-filled. For buy orders, the best ask price displaying in the snapshot quote will be pre-filled in the price box with one board lot size of shares pre-filled in the quantity box. For sell orders, the best bid price displaying in the snapshot quote will be pre-filled in the price box with the number of shares of your stock holdings pre-filled in the quantity box. If you wish to change the price, simply input manually. If you wish to change the quantity, simply click the up/down arrows or input manually.

Up & down arrows in quantity box - In the quantity box, the up/down arrows allow you to adjust the quantity by one board lot size each time when pressing them. If you have inputted an odd lot quantity, pressing the up/down arrow will increase/decrease the quantity to the nearest board lot size.

New design and layout - The real time snapshot quote, order placement, My Portfolio Summary and My Share Watch Summary are all in the same screen such that you can view all important information at a glance when placing your orders.

What order types do you accept?
Currently, we offer 6 order types:

Market Order
Market order is an order to buy/sell securities at the prevailing bid/ask price of the securities. The final execution price may differ from the nominal price at the time of order placement, especially for illiquid stocks and/or at the beginning of a morning and afternoon trading session due to orders accumulated during pre-market opening that need to be handled.

To help you better manage risk, the Bank will submit your market order to the market with one try only by matching it up to 10 best price queues at Hong Kong Exchanges and Clearing Limited (i.e. the prevailing best queue and up to the 10th queue at 9 spreads away at the time when the market order is processed) and up to a maximum of 20 spreads from the prevailing nominal price at the time your order is processed. Any unfilled quantity of your market order as a result of the above mechanism will automatically be cancelled right away. You are advised to check the order status to see if the market order has been fully executed or cancelled. If your order is not fully executed, you may wish to place another order.

Example (for illustration only)
Customer A has placed a market order to buy 1,400,000 shares of Stock X. The prevailing nominal price is HKD130.50.

Under the condition that the Bank will match the market order up to a maximum of 20 spreads, the Bank will only execute the order when the price is HKD132.50 or below. When the market order is submitted to the market, the Bank will match the order with the 10 best price queues. Referring to the queues in the table below, the Bank will execute the market order up to HKD131.40.
  Trade executed:
100,000@HKD130.50
120,000@HKD130.60
200,000@HKD130.70
140,000@HKD130.80
180,000@HKD130.90
130,000@HKD131.00
114,000@HKD131.10
108,000@HKD131.20
111,000@HKD131.30
137,000@HKD131.40

Unfilled quantity:
60,000 shares cancelled
 

As the order quantity is 1,400,000 shares, the Bank will execute the market order by buying all 1,340,000 shares in the 10 price queues. The unfilled quantity of the order (60,000 shares) will be automatically cancelled. If Customer A would like to buy the remaining unfilled quantity, he will need to place a separate order.

Limit Order
An order in which you can specify your highest purchase price or lowest selling price. A limit order will be monitored by the Bank's system and passed to the SEHK for processing once it falls within the 24 spread range of the current market bid/offer prices. This processing mechanism is subject to change at the Bank's discretion without prior notice. Please note that we do not accept limit price for odd lot trading, please select Market Order if you wish to trade an odd lot.

At-Auction-Limit Order
At Auction limit order is a limit order valid for the Pre-opening Session and Closing Auction Session. You can conveniently place an at-auction-limit order any time through HSBC Internet Banking except from 9:22am to 4:01pm on Hong Kong trading days. Multiple day order is not allowed for At Auction limit order.

Pre-opening Session (9:00am - 9:30am)

Input for At-auction limit order is allowed in Pre-opening Session from 9:00am to 9:22am provided that the order is within the acceptable price limit. Please refer to the table below for the arrangement of order input, cancellation and amendment and price limit in the Pre-opening Session.

Time 9:00am - 9:15am 9:15am - 9:20am 9:20am - 9:22am 9:22am - 9:30am
Session Pre-opening Session
Order Input Period (15 mins) No-cancelation Period (5 mins) Random Closing Period (0- 2 mins) Blocking Period (8-10 mins)
Description Price Limit*:
+/- 15% of Previous Closing Price (except for newly listed stock, stocks resuming from trading suspension)
Within lowest ask & highest bid (recorded at the end of order input period) Unfilled at-auction limit orders will be carried forward to CTS as limit orders if it is within the price limit
Order Type Allowed:
At-auction Order, At-auction Limit Order
Order Input, Cancellation & Amendment:
Input, Cancel & Amend allowed Input Allowed, Cancel & Amend Not Allowed

* Price Limit is +/-15% of previous closing price or the adjusted closing price for securities that have undergone corporate actions (except for newly listed stock, stocks resuming from trading suspension). For listing day of ETFs and L&I Products, pre-IPO net asset value per unit (NAV) will be used as the POS reference price for price validation.

Note:
  1. Only eligible stocks can participate in the Pre-opening Session: all equities (including depository receipts, investment companies, preference shares and stapled securities), funds (including Exchange Traded Funds (ETFs) and REITs) and leveraged and inverse products (L&I Products). Please refer to the HKEx website for eligible stocks list.
  2. Auction matching ends randomly within the 2-minute period from 9:20am to 9:22am, randomly determined by the HKEx's system.
Please note that orders accepted by the Bank may nevertheless not be supported by the HKEx's AMS/3, such as at-auction limit orders with order price lower than HKD0.01 or deviates 9 times or more from the previous closing price, and accordingly, such orders will not be executed.

For the pre-opening session, any unfilled at-auction limit orders at HKEx will be converted to limit orders and carried forward to the Continuous Trading Session if it is within the price limit.

To protect our customer's interest, a message will be displayed to remind you to double check input price should your at-auction limit price deviates from the last price of previous trading session by 15% or more, except for scenarios where no previous closing price is available such as newly listed stocks.

To help you better capture market opportunities, if the HKEx's Pre-opening Session is cancelled due to typhoon, Black Rainstorm Warning or any other reasons, the Bank will convert your at-auction limit order to normal limit order and place it in the Continuous Trading Session when HKEx resumes trading during the same trading day. If no trading is resumed on the same trading day, those at-auction limit order placed will not be executed.

Closing Auction Session (4:00pm to 4:10pm)

Input for At-auction limit order are allowed in Closing Auction Session from 4:01pm to 4:10pm provided that the order is within the acceptable price limit. Please refer to the table below for the arrangement of order input, cancellation and amendment and price limit in the Closing Auction Session.

Time 9:30pm - 12:00noon
1:00pm - 4:00pm
4:00pm - 4:01pm 4:01pm - 4:06pm 4:06pm - 4:08pm 4:08pm - 4:10pm
Session Continuous Trading Session Closing Auction Session
Reference Price Fixing Period (1 min) Order Input Period (5 mins) No-cancelation Period (2 mins) Random Closing Period (2 mins)
Description Reference price based on the median of 5-snapshot nominal prices in the last minute of Continuous Trading Session
  • Calculate & publish reference price
  • No Input, Cancel & Amend
  • Orders within price limit will be automatically carried forward
Price Limit:
5% of Reference Price
Within lowest ask & highest bid
Order Type Allowed:
At-auction Order At-auction Limit Order
Order Input, Cancellation & Amendment:
Allow Input, Cancel & Amend Input Allowed, Cancel & Amend Not Allowed

Note:
  1. Only eligible stocks can participate in the Closing Auction Session. Please refer to the HKEx website for eligible stocks list.
  2. Auction matching ends randomly within the 2-minute period from 4:08pm to 4:10pm, randomly determined by the HKEx's system.
  3. For half day trading, the Closing Auction Session will be from 12:00noon to 12:10noon.

At-auction order
An at-auction order is an order with no specified price valid for the Pre-opening Session and Closing Auction Session. You can conveniently place an at-auction order from 9:00am - 9:20am, and 4:01pm - 4:10pm through HSBC Internet Banking on Hong Kong trading days.

Pre-opening Session (9:00am - 9:30am)

At-auction order enjoys a higher order matching priority than an at-auction limit order. If At-auction order is matched, the execution price will be the final Indicative Equilibrium Price (IEP)*. Please note that the execution price of At-auction Order may substantially deviate from the stock price at the time you submitted the order.

Please refer to the table set out under "At auction limit order"/ "Pre-opening Session" above for the arrangement of order input, cancellation and amendment applicable to "At-auction order" in the Pre-opening Session.

Any outstanding at-auction orders after the end of the Pre-opening Session will be cancelled before the commencement of the Continuous Trading Session.

Closing Auction Session (4:00pm - 4:10pm)

At-auction order enjoys a higher order matching priority than an at-auction limit order. If At-auction order is matched, the execution price will be the final Indicative Equilibrium Price (IEP)*. Please note that the execution price of At-auction Order may deviate from the stock price at the time you submitted the order.

Please refer to the table set out under "At auction limit order"/ "Closing Auction Session" above for the arrangement of order input, cancellation and amendment applicable to "At-auction order" in the Closing Auction Session.

* Indicative Equilibrium Price (IEP) refers to the price where the maximum number of shares can be traded if order matching occurs at that time. Please refer to the HKEx website for detailed definition.

Stop Loss Limit Order
A sell instruction that is automatically triggered when the Nominal Price of the stock drops to or below the Stop Loss Price set by the Customer. Once triggered, it becomes in effect an order to sell at a price at or higher than the Lowest Selling Price set by the Customer. It can help you to minimize potential losses or protect unrealized gains at a pre-set level in adverse market conditions.

For online trading channels, you can only place stop loss limit orders through HSBC Internet Banking.

Two-Way Limit Order
A sell order that allows you to pre-set Limit Selling Price, Stop Loss Price and Lowest Selling Price to realize gain and/or minimize potential loss in one instruction. It will be processed when the Nominal Price of the stock rises to or above the Limit Selling Price, or drops to or below the Stop Loss Price set by the Customer.

For online trading channels, you can only place Two-Way Limit orders through HSBC Internet Banking.

Target Buy Sell Order
An order that combines a buy and a sell instruction in one order. At the time when you place the buy instruction, you can pre-set selling prices to realize gain or stop loss within one instruction. "Target Buy Sell Order" will start as a Limit Buy Order in which you specify your highest purchase price. The sell instruction, which can be a Limit Price Order or Stop Loss Limit Order, will be activated automatically upon full execution of the buy order.

For online trading channels, you can only place Target Buy Sell orders through HSBC Internet Banking.

Please note that once an order instruction has been submitted to the bank and has not yet expired, if the order price does not match the relevant spread table (due to the spread table having changed), the bank's broker may send the order to the Stock Exchange of Hong Kong for execution with the price at the best nearest acceptable spread.

What is the handling of odd lot orders?
We cannot process an order consisting of both board lot and odd lot portions. To proceed, you will need to place two separate orders as follow -

Order 1: For board lot portion, with quantity as a multiple of the board lot size; and
Order 2: For odd lot portion, with quantity less than one board lot size.

Please note fees and charges apply to each separate transaction.

For odd lot trading, we only accept Market Order and due to manual processing of odd lots orders, such orders may take longer to process. All odd lot shares will be traded at the prevailing odd lot market prices which may be less favorable than the normal market prices.

Odd lot trading is not allowed for derivative warrants, Callable Bull/Bear Contracts and Inline Warrants.

How long will my order stay valid?
You can set a future date as the expiry date when you place an order. We will retry your order at the specified price from order date until expiry date.

Can I place securities orders at any time?
HSBC Internet Banking, Stock Express and HSBC Mobile Banking:
Yes, you can place orders via HSBC Internet Banking, Stock Express and HSBC Mobile Banking 24 hours a day, 7 days a week. Details are provided below.

Services HSBC Internet Banking Stock Express HSBC Mobile Banking
Market Order 9:30am - 12:00noon and 1pm - 4pm
On Hong Kong trading days
Limit Order Anytime (except from Closing Auction Session (4:00pm-4:10pm))
At-Auction Limit Order Anytime (except from 9:22am to 4.01pm)
At-Auction Order 9:00am - 9:22am and 4:01pm - 4:10pm
Stop Loss Limit Order Anytime except from Closing Auction Session (4:00pm-4:10pm) Not available Not available
Two-Way Limit Order Not available Not available
Target Buy Sell Order Not available Not available

* For the pre-opening session, any unfilled at-auction limit orders at HKEx will be converted to limit orders and carried forward to the Continuous Trading Session if it is within the price limit.

Investment Phonebanking Services (both manned and automated):
Limit Price Order, Stop Loss Limit Order, Two Way Limit Order and Target Buy Sell Order 8:00 am-4:00 pm on Hong Kong trading days
At-auction-limit order 8am-9:22am, 4:01pm-4:10pm on HK trading days
At-auction order 9:00am-9:22am, 4:01pm-4:10pm on Hong Kong trading days
Market order From 9:30am to 12:00noon and 1pm to 4pm on Hong Kong trading days


Express Stock Order Placement hotline:
Limit Price Order 8:00 am-4:00 pm on Hong Kong trading days
At-auction-limit order 8am-9:22am, 4:01pm-4:10pm on HK trading days
At-auction order 9:00am-9:22am, 4:01pm-4:10pm on Hong Kong trading days
Market order From 9:30am to 12:00noon and 1pm to 4pm on Hong Kong trading days

If investors hold derivative warrants which are about to expire, can they sell them on the expiry date?
The expiry date of a derivative warrant is not the same as the last trading date. To ensure that a trade executed on the last trading date has sufficient time for settlement and registration, the last trading date is 4 trading days before the expiry date. Investors can only trade the derivative warrant on or before the last trading date.

If investors hold Callable Bull/Bear Contracts ("CBBC") which are about to expire, can they Sell them on the expiry date?
The expiry date of a CBBC is not the same as the last trading date. The last trading date of a CBBC is 1 trading day before the CBBC expiry date or the day that the CBBC is called by its issuer (if it is called before expiry date.)

Why there are some securities short names bear '*' at the end and some with 'X' at the beginning ?
According to the Hong Kong Stock Exchange(HKEx), the '*' stated in the name is an identifier to denote that the Callable Bull/Bear Contracts (CBBC) and Derivative Warrants are traded in RMB. The 'X' is to indicate the syntheic Exchange Traded Fund(ETF). For details of securities naming convention, please refer to the HKEx website.


Order Status Enquiry, Amendment and Cancellation

How will I be notified of my order status and execution results?
HSBC Internet Banking
You can check your order status and execution result by clicking 'Checking order status' under 'My Investment' section. We will also notify you the execution result via email at HSBC Internet Banking.

Stock Express
You can check your order status under the 'Order Status' section. All securities orders with pending dealing status will be displayed first by default, but you can sort the sequence of display by stock code, transaction type and transaction date at your choice.

Alternatively, you may also call our investment phonebanking services hotline or log on to HSBC Internet Banking to check your order status and execution result or sign up for our free eAlerts investment order confirmation service at HSBC Internet Banking to receive your stock order execution result via SMS. For more details about eAlerts, please go to 'Investment eAlerts' section at HSBC Internet Banking.

How can I find out the status of the orders I placed yesterday?
You can view your placed order in the previous 3 calendar days by default and up to 10 calendars days if needed.

Can I amend or cancel my order?
You can always amend or cancel your order (unless specified) in the order status enquiry screen at HSBC Internet Banking and Stock Express. However, this will be subject to the status and type of your order. If your order has been executed, no amendment or cancellation will be allowed.

Please note that for Stop Loss Limit Order, Two-Way Limit Order and Target Buy Sell Orders, no order amendment is allowed and cancellation of these order types can only be done via HSBC Internet Banking or Investment Phonebanking Services.

For bond/CD orders, no order amendment or cancellation will be allowed. Therefore, please verify the details of your order before confirming.


Order Processing

What is the Third Generation of Automatic Order Matching and Execution System (AMS/3)? Is the Bank's securities system connected to AMS/3?
AMS/3 is a new generation of trading infrastructure designed to support service delivery to brokers, investors and other market participants. Under AMS/3, investors can place trading requests electronically for automatic routing to Stock Exchange participants, who approve and submit orders to the central market for matching and trade generation. Our securities system has been upgraded to handle orders through AMS/3.

Are orders submitted straight-through to the market via the AMS/3 trading system?
All limit orders within the 24 spread range of the current market bid/offer prices and at-auction-limit orders within its price limit will be submitted straight-through to the market via the AMS/3 trading system except for odd lot orders. This processing mechanism is subject to changes at the Bank's discretion without prior notice.

Is there any special handling for large-sized orders?
Large-sized orders are treated like standard orders and will be processed by straight-through securities trading services. If your order is a market order, please be aware that the final execution price may differ from the nominal price at the time of order placement. It is also possible that the market order may not be completely filled in which case the unfulfilled quantity will automatically be cancelled right away. You are advised to check the order status to see if the order has been fully executed or cancelled.

What kinds of orders may be handled manually by the Bank?

  1. When you place market orders
  2. Buying/Selling of odd lots
  3. A single order with quantity exceeding 3,000 board lots or the latest maximum order size accepted by Hong Kong Stock Exchange, whichever is higher
  4. Price per share is lower than HK$0.01
  5. Your purchase price is higher than the market prevailing ask price/Your selling price is lower than the market prevailing bid price. In the case of Nasdaq-Amex Pilot Program securities, where your purchase price is higher than the last closing quoted in the US market / traded price quoted in the Hong Kong market or your selling price is lower than the last closing quoted in the US market / traded price quoted in the Hong Kong market.

What happens if the limit order input price is higher for buy order (or lower for sell order) than the market price?
The Bank's broker may execute your order at a price closer to the market price, if the market conditions allow. The executed price(if happens) may be better than your specified input price subject to market conditions.

Will my HK stock order not be submitted for execution in the exchange?
In respect of orders for securities listed on Hong Kong Stock Exchange, it is our existing practices that we may transmit your orders to relevant brokers for execution. Under certain circumstances whenever the relevant broker determines that it is appropriate and in the interest of a fair and orderly market to protect investors and comply with applicable local regulation/exchange trading rules/market requirements as appropriate, the broker may not proceed to execute your instruction in the exchange without prior notice to you. If order is rejected, the order status will become 'unexecuted'. Please be reminded to check the latest order status through the 'Order Status' enquiry after you have placed a new order, an amendment or a cancellation instruction.


Settlement-related Issues

What is a settlement account?
It is the default account you specify to settle your investment trading payment in all service channels (eg HSBC Internet banking, Stock Express, Phonebanking and Branch). For a Buy order, the total purchase transaction amount plus commissions, stamp duty and other levies will be deducted from your settlement account. For a Sell order, the total sale transaction amount less commissions, stamp duty and other levies will be deposited to your settlement account. You can change your settlement account at any time.

What amount of funds should I hold in my settlement account after I have placed a purchase order?
Limit Order/At-Auction Limit Order:
Amount held = Limit price x number of shares to be purchased x 101%

Market Order/At-Auction Order:
Amount held = Nominal price x number of shares to be purchased x 101%

The amount of funds you should hold in your settlement account is the amount of your investment and an extra up to 1% as shown by the formulas above. The actual settlement amount and deposit transaction charge will be calculated and debited from your settlement account on T+2 by our system. Please note that the actual settlement amount may be greater than or lower than the amount calculated the formulas above.

What happens if I do not have sufficient funds in my account to meet a market order executed at a significantly higher price than expected?
The Bank will still execute your order and adjust the 'amount held' in your settlement account based on the actual executed price(s). You should settle the entire amount on or before T+2. Otherwise, your settlement account may be overdrawn after T+2 and overdraft interest will be applied to your settlement account.

Can I sell shares before their settlement?
Yes, you can sell your shares before their settlement (except some stocks as determined by the bank) as long as your purchase order has been fully executed or partially executed. Please click 'DETAILS' when checking the order status enquiry screen to obtain the number of shares that have been executed.

Why am I unable to sell my purchased shares that are undergoing a stock Split/Consolidation corporate action via automated channels such as HSBC Internet Banking?
Since the purchased shares are not yet settled and cannot be converted into the temporary stock code used during the parallel trading period, you cannot place the sell order of the stock using the temporary code via automated channels before settlement of the purchased share (on T+2). For assistance on placing sell order, please contact our Phonebanking Hotline for assistance.

Why am I unable to sell my purchased shares that are undergoing a transfer of listing from the Growth Enterprise Market(GEM) to Main Board corporate action via automated channels such as HSBC Internet Banking?
Since the purchased shares are not yet settled and cannot be converted into the Main Board stock code after listing, you cannot place the sell order of the stock using the Main Board stock code via automated channels before settlement of the purchased share (on T+2). For assistance on placing sell order, please contact our Phonebanking Hotline for assistance.

Can I use funds to be received by the sale of shares to purchase other shares before the sell order is settled?
Under normal circumstances, you can use funds to be received from your sale order to buy other shares before the settlement of your sale order on T+2. However, you cannot withdraw funds not yet received for other purposes.


IPO related Issue

What are the designated branches that can deposit physical share certificate?
Please visit the below 10 designated branches if you need to deposit your share certificate(s)


Branch name Address
Hong Kong Office Level 3, 1 Queen's Road Central, Central, HK
Exchange Square Branch Shop 102, 1/F, Exchange Square Podium, Central, HK
Hopewell Centre Branch Shop 2A, 2/F, Hopewell Centre, 183 Queen's Road East, Wan Chai, HK
North Point Branch G/F, Winner House, 306-316 King's Road, North Point, HK
Mong Kok Branch U/G, 673 Nathan Road, Mong Kok, KLN
Tsim Sha Tsui Branch ** UG/F, 82-84 Nathan Road, Tsim Sha Tsui, KLN
Kwun Tong Branch G/F, Wong Tze Building, 71 Hoi Yuen Road, Kwun Tong, KLN
Yuen Long Branch G/F, HSBC Building Yuen Long, 150-160 Castle Peak Rd, Yuen Long, NT
Tsuen Wan Branch Shop Nos. 4A,4B(A)-4B(C),5&6, Fou Wah Centre, 210 Castle Peak Road, Tsuen Wan, NT
Tai Po Branch G/F, 54-58 Kwong Fuk Road, Tai Po, NT


Corporate actions related Issues

Please go to "Corporate Actions" and click "Help" button for online Corporation Action instruction submission and the related information.

What are the charges for corporate action ?
You may obtain service charges by visiting our website at www.personal.hsbc.com.hk or any HSBC branch. Charge is applied according to the transaction currency of the corporate action. For example, RMB cash dividend, RMB charge is referred and applied. For transaction currency other than HKD or RMB, HKD charge or equivalent at the Bank's prevailing exchange rate will be applied.

For non-HKD payment such as RMB cash dividend, when I do not have respective currency account available/provided for the corporate action, e.g. non-integrated investment account, how does the payment arrange ?
The payment after charge deduction will be deposited in Hong Kong Dollar equivalent at the Bank's prevailing exchange rate to your default account in HKD.


Market Quotes and Information

What types of free Market Information are provided in your website?
You can obtain the most updated market information via our Real-Time Quote Summary, Delayed Quote Summary, Share Watch, Top 10 Movers, Local/Asian/World Indices, News and commentaries and Investment Perspectives under both HSBC Internet and Stock Express.

What types of stock quote services are provided in your website?
We offer various real-time and delayed stock quote services at customer's choice. Customer can choose to obtain:

  1. Free Real-time Basic Quote on nominal price without bid/ask (stock quote count will not be consumed); and
  2. Real-time Quote with Bid/Ask Price (stock quote count will be deducted for quotation during trading hour); and
  3. Free Delayed Quote (stock quote count will not be consumed)

What is the update frequency of the market information provided on the HSBC sites?
It depends on the specific data item. Please refer to the time stamp or remarks displayed alongside the data.

What are the charges for real-time market quotes to holders of investment accounts with HSBC?
We provide free real-time market quotes to all our investment account customers. Customers may obtain free real-time market quotes via the following channels:

HSBC Internet Banking, Stock Express and HSBC Mobile Banking:
1,000 free real-time market quotes are provided each month to each Premier investment customer and 500 per month to each general investment account customer. These free quotes can be used in HSBC Internet Banking, Stock Express and HSBC Mobile Banking, and the quote counter will be shared among these sites.

You can get an additional 200 free real-time quotes for every HK$50,000 of local shares traded. Unused quotes will also be carried forward up to a maximum of 99,999 quotes. The charge for real-time quotes in excess of your entitlement is only HK$0.1 per quote. For the first time of exceeding your entitlement, you need to register your chargeable account at HSBC Internet Banking for deducting the real time quote charge for your excess usage at HSBC Internet Banking and Stock Express.

Automated Phonebanking Service:
Unlimited free real-time market quotes

Manned Phonebanking Service (for Premier customers only):
Unlimited free real-time market quotes

If I want to get more comprehensive real-time market data, eg. Streaming stock data, what can I do?
You may subscribe to our Market Live service at HSBC Internet Banking for only HK$380 per month. After subscription, you can access the Market Live service through HSBC Internet Banking or Stock Express. The Market Live service uses genuine streaming technology to deliver detailed stock market information to your computer in a real-time manner. Useful information includes Hong Kong stock prices (with complete information in a Teletext screen format), futures and indices, regional indices and news. Market Live also provides financial data on all listed companies, such as annual reports for the last five years, financial ratios, and charts. You can even set up your own investment portfolio to monitor stock performance. To find out more, click on the DEMO and experience a whole new way of investing with information used by investment professionals.

For every HK$1million accumulated trading volume from local shares trading*, you will be eligible for a one-month fee waiver on our Market Live service for the next month. At any time, you can only enjoy a maximum of 6 months' fee waiver.

Example 1:

  • If the accumulated trading volume is HK$3M in January, you will enjoy a 3 months' fee waiver (for February to April).
Example 2:
  • If the accumulated trading volume is HK$4.5M in January, you can enjoy a 4 month's fee waiver (for February to May).
  • The HK$0.5M excess will be counted towards the next trading volume accumulation, which will start from February onwards.
  • If the trading volume in March is HK$0.5M, together with the HK$0.5M excess carried over from January, the accumulated trading volume of February and March is totally HK$1M, which will entitle you to another month of fee waiver (for the month of June).
Example 3:
  • If the accumulated trading volume is HK$7.5M in January, you can enjoy a 6 months' fee waiver (for February to July).
  • The HK$1.5M excess will not be counted towards the next trading volume accumulation. Your next trading volume accumulation will start from February onwards at HK$0.
  • If the accumulated trading volume in February is HK$8M, you will be entitled to one additional month's fee waiver (for the month of August) as you can only enjoy a maximum of 6 months' fee waiver at any one time.
  • The HK$7M excess will not be counted towards the next trading volume accumulation.
*Trades conducted after the subscription of Market Live service will be eligible for the trade volume accumulation.


Inline Warrants

Where can I check the upper/lower strike price of an Inline Warrant?
You may login to HSBC Personal Internet Banking-> My investments -> Market information to enquire upper/lower strike price of an Inline Warrant. (Or stock price quote in HK Stocks of StockExpress) Alternatively, you may also visit HKEx website stock price quote or respective issuer's website for detailed information of an inline warrant. Customer is reminded to read and understand product Key Facts Statement and product documents of the listed Product before investing.

Can I trade inline warrant at above HKD1.00?
Due to the pre-determined fixed maximum payment at expiry of HKD 1.00, an inline warrant should not be traded above HKD 1.00.  Investors will suffer a loss by buying an inline warrant above HKD 1.00

What will happen if my Inline Warrant order is executed above HKD 1.00?
The Exchange announced that any trades of inline warrants which are executed at the price above HK$1.00 shall not be recognized. Trades will be cancelled on T day, but those executed near 4 p.m. market close may be cancelled on the next trading day (T+1). The bank will notify you about the order cancellation at best effort. Order status of your order will be updated from "Fully Executed" or "Partially Executed" to "Unexecuted".
Please note if you buy an inline warrant above HKD 1.00 and then sell it below HKD 1.00 before settlement of the inline warrant. Your buy order will be cancelled by the Exchange but you need to buy back from the market to settle your sale order.

How can I place an inline warrant order?
You can place inline warrant order via HSBC Personal Internet Banking, Stock Express, Mobile Banking, Easy Invest, Manned/Automated Phonebanking and also branches (if applicable).


Leveraged and Inverse Products

How can I place an order of Leveraged and Inverse Products?
You can place an order of Leveraged and Inverse Products via HSBC Personal Internet Banking, Stock Express, Mobile Banking and Easy Invest.


RMB Denominated Securities

How can I trade RMB denominated securities through HSBC ?
You are required to have an Investment Account under the HSBC Premier/HSBC Advance/Personal Integrated Account with the RMB Savings Account activated.

Are there any market commentaries or information available for free at HSBC's public website?
Yes, free commentaries are available at HSBC's public website. You may visit our homepage at www.personal.hsbc.com.hk. Under Personal Services, please choose Investment Market Information Monthly Commentary and you will get the latest trends for Key Markets, Interest Rates/Fixed Income and Currency.

For HSBC Internet Banking, IPO update eAlerts are provided for free to all our customers via SMS and/or email. Whenever there are upcoming IPOs of securities, certificate of deposits and bonds available through HSBC's IPO service, our system will send you a notification automatically. Please go to 'Manage eAlerts' under 'My HSBC' tab at HSBC Internet Banking for details and registration.

Need more information?
Please call the following PhoneBanking service hotlines:
HSBC Premier Customers (852) 2233 3322
HSBC Advance Customers (852) 2748 8333
Other Personal Banking Customers (852) 2233 3000

Risk disclosure:
Investment involves risk. You should carefully consider whether any investment products or services mentioned herein are appropriate for you in view of your investment experience, objectives, financial resources and relevant circumstances. The price of securities may move up or down. Losses may be incurred as well as profits made as a result of buying and selling securities.

For Renminbi (RMB) products:

  • There may be exchange rate risks if you choose to convert RMB payments made on the securities to your home currency.
  • RMB products may suffer significant losses in liquidating the underlying investments if such investments do not have an active secondary market and their prices have large bid / offer spreads.
  • In general, RMB equity products are exposed to the usual kind of default risks that might be associated with equity products denominated in other currencies.

Top

IndexClose